Business Communication skills. Infinite possibilities. Endless opportunities.

  I'm incredibly disappointed with the Kirk Miller Insurance Agency. They are contracted through my home owner's association and hold the master insurance policy for the building.  During a refinance I needed to obtain a statement listing the bank I'm dealing with as mortgagee.  Their automated phone system directed me to an outside agency that charged $99 to submit the document. I contacted the Kirk Miller to complain about the absorbent charge but my call was never returned. The website they sent me to had me fill out absolutely everything and the document was produced in seconds.  That tells me nobody but an automated robot did anything but I had to pay $99 because they know that without this document, my refi would not be processed. I called and left two voicemails, to at least share my frustration with the powers that be, hoping maybe they could discount this but knowing they would probably babble about that being company policy. Still I wanted to at least try to get an explanation of why an automated document that should be provided to their customers for free was costing me $99. No response after 4 days and two calls. It's one thing to bilk people but to add insult to injury they wouldn't even talk to me. I'm hoping nothing happens in my building that will require this agency's cooperation because it's hard to imagine the stonewalling stops here.

  I am writing this yelp review for maha mero who is my agent and is extremely helpful and knowledgeable about the insurances available. She is very professional and easy to work with.  She makes sure her clients understand and needs the services she provides. She is conscience  and considerate about the clients needs.. I am so appreciative of the excellent customer service she provided to me.  She makes sure she provides  all of the necessary information to make the process flow and easy to understand.

Please convey to Maha Mero my sincere appreciation for all of her hard work and making sure I knew she was available to answer questions

She deserves to be recognized for all the hard work she has provided to me.

You have a rare gem in your team.

  Thank you, Maha, for such a professional job you always offer, your great customer service skills, and the amazing consultation you provide in every interaction!
Mahe manages all my insurance policies, and she is a very experienced, knowledgeable, and honest insurance agent!
I've known Maha for many years, and every time I have a concern or a complaint, she is always there to help and get me the best insurance rates on time. Thank you so much, Maha, for everything you do!!